Employee Development

Communication

Integrity

Employee Empowerment

Knowledge

Authenticity

Comment

Gubagoo seems like a legit job on the face of it. However, the reality is that this company has demonstrated a dangerous level of detachment from its workers. The business has been set up like a brilliantly evil multi-level marketing scheme where every promotional level up relies heavily on the success of the employees at the bottom while not providing any significant wage increase and often times none at all. Agents are forced to suffer through nonstop typing and clicking for hours and hours while sometimes having their breaks and end of shifts delayed so good luck trying to plan anything outside of work close to your end of shift. When it's the busy end of shifts is "staggered" and sometimes you have to wait an hour or more to be cleared to just use the restroom. The entry-level pay is absolutely disgusting compared to the amount of work you are forced to do and with the way the company squeezes its chat agents to do more and more work in the least amount of time with its strict timing parameters, the level of worker exploitation is beyond comprehensible. The unique way Gubagoo cracks its whip at employees while managers maintain a sunny disposition toward you is eerie. After a year or so with the company, you are at serious health risks including carpal tunnel syndrome, tendonitis, back and neck injuries, poor circulation, etc. Nearly all of management and agents who have been with the company for extended periods have pains in their hands or problems of some kind. Keep in mind your responses are being timed while talking to four people at once so if you do end up injuring yourself on the job(which is almost inevitable given time) you will have to bite down and push through it. This is akin to making someone with a sprained ankle being forced to run around a warehouse nonstop for hours. After all of this Gubagoo only provides about .5% of what you produce annually(annual profits) toward wages. To put things into perspective, as abhorrent as Facebook is with their wages they pay 1% of their profits to wages annually. Gubagoo only pays .5%. This means you will be working the hardest that you will ever work in your life at a highly-skilled job, producing millions of dollars of profit for the company while they pay you peanuts. Since the merger with Reynolds and Reynolds holiday overtime pay has been cut entirely. The level of exploitation is disgusting as one employee was forced to come back to work the day after surgery with no recuperation time because of the strict attendance policy. Since you yourself will be making just enough to live paycheck to paycheck(full time), you too will have zero recuperation time as this will force you to either take overtime for the company or get a second job. The chaos does not stop there. There was an older gentleman in the office who had been diagnosed with back issues and used a cane that was not even allowed to get up and stretch his legs a few minutes every hour. With all these ethical violations the company demonstrates a pattern of disinterest in the welfare of their workforce leaving the turnover rate for the company extremely high. Managers who have been loyal to the company for years are still living paycheck to paycheck while others are promised promotions that come with fancy titles and a lot of responsibilities yet have to fight for 20 cent raises. They will fluff you up by telling you they need you in a higher position/vital role while making excuses why they can't give you the full-time raise. Speaking of raises, there is little to no negotiation room at all for wage increases and they are few and far between if any happen at all. The company's bureaucracy is so compartmentalized that nobody you speak with has any negotiation power regarding anything including raises, insulating any manager you interact with from further scrutiny. This makes it impossible for any real change to occur within the company as well. I worked for the company for over two years and witnessed a 20 cent raise for my promotion to floor support (a management position) and didn't even get the position full time. If the whole point is to be able to grow within the company, there is little reason to strive for a manager position when the wage increase is either insignificant or nonexistent at all. The management staff is overworked just like the entry-level chat agents and are forced to multi-task and keep track of a hundred different variables. Combine these two aspects and you have little incentive to actually stay in a management position as you don't get the measly $200 per month chat bonus that is offered when in a management position and official managers get put on a fixed salary with no overtime compensation. This has left some of the management staff to actually opt-out and go back to the entry-level positions as chat agents due to the fact that they do still make peanuts as well and that bonus and OT, while pathetic, saves them from having to do more overtime after already being forced to overexert themselves. There is nothing visionary about the CEO and founder Brad Title. The only thing visionary about this man is the horribly unethical ways he has found to exploit his employees physically and mentally. It seriously presses right up against the precipice of illegal. Gubagoo's ownership continually displays a disturbing pattern of disregard for their employees health and safety along with fair compensation.